Privacy Policy
Your privacy matters to us - here's how we protect and handle your information
Information We Collect and Why
At Ignitebrainwave, we collect information that helps us provide better budget approval workflow services. When you create an account or use our platform, we gather basic details like your name, email address, and company information. This isn't about being nosy - it's about making sure your budget workflows actually work for your specific business needs.
Account Information
Name, email, phone number, and company details you provide during registration
Usage Data
How you interact with our platform, workflow patterns, and system performance metrics
Technical Information
Browser type, IP address, device information for security and optimization purposes
We also track how you use our budget approval features - which workflows you create, approval patterns, and system performance. But here's the thing: we're not looking at your actual budget numbers or financial details. We care about making the process smoother, not about your specific spending decisions.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with our budget approval platform. We use your information to customize workflow recommendations, send important system updates, and troubleshoot any issues that might slow down your approval processes.
- Personalizing your budget workflow dashboard and recommendations
- Sending notifications about approval status changes and system updates
- Providing customer support and resolving technical issues
- Improving our platform based on usage patterns and feedback
- Ensuring system security and preventing unauthorized access
We never sell your personal information to third parties. Your data stays within our system unless you explicitly give us permission to share it with your chosen integrations.
Your Rights and Control Over Your Data
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We've designed our system to make exercising these rights straightforward - no jumping through hoops or waiting weeks for responses.
You can access your complete data profile anytime through your account settings. Want to see exactly what information we have? Just log in and check your privacy dashboard. Need to update something? Make changes directly in your profile settings, and they'll take effect immediately across our system.
- Request a complete copy of all data we store about you
- Correct or update any inaccurate personal information
- Delete your account and associated data permanently
- Restrict how we process certain types of your information
- Object to automated decision-making in your workflows
- Export your data in a portable format for other services
If you decide to delete your account, we'll remove your personal information within 30 days. Some data might stick around longer for legal compliance reasons - like transaction records we're required to keep for tax purposes - but your personal profile gets wiped clean.
Data Security and Protection Measures
Security isn't just a checkbox for us - it's built into every part of our system. We use industry-standard encryption for all data transmission and storage. Your information travels through secure channels and sits behind multiple layers of protection on our servers.
Our technical team regularly audits our security measures and updates them based on emerging threats. We use secure data centers in Taiwan that comply with international security standards. All our staff sign confidentiality agreements and receive regular privacy training.
We implement two-factor authentication, regular security scans, encrypted databases, and restricted access controls. If we ever detect a potential security issue, we'll notify affected users within 72 hours.
But let's be honest - no system is 100% bulletproof. While we do everything possible to protect your data, we also recommend using strong, unique passwords and keeping your account information up to date. Good security is a team effort between us and our users.
Data Retention and International Transfers
We keep your data only as long as necessary to provide our services or comply with legal requirements. Active account information stays in our system while you're using our platform. If you stop using our service, we'll start the deletion process after 12 months of inactivity.
Some data has specific retention periods based on Taiwan business regulations. Financial workflow records might need to stick around for up to seven years for audit purposes. But personal identifiers get anonymized in these long-term records - they become statistical data points rather than information tied to you personally.
Our primary servers are located in Taiwan, but we occasionally work with international service providers for specific features like email delivery or backup storage. When this happens, we ensure these partners meet the same privacy standards we follow and sign agreements to protect your information appropriately.
Any international data transfers comply with Taiwan's Personal Data Protection Act and include appropriate safeguards to maintain your privacy rights regardless of where the data temporarily resides.
Cookies and Tracking Technologies
We use cookies to make our platform work better for you. Some cookies are essential - they remember you're logged in and keep your session secure. Others help us understand how people use different features so we can improve the user experience.
You can control most cookies through your browser settings. Turning off non-essential cookies won't break our platform, but you might miss out on some personalized features. We don't use advertising cookies or sell your browsing data to marketing companies.
- Essential cookies for login, security, and basic platform functionality
- Performance cookies to understand how users navigate our system
- Preference cookies to remember your dashboard settings and customizations
- Analytics cookies to identify popular features and potential improvements
Changes to This Privacy Policy
Privacy laws evolve, technology changes, and our services grow. When we need to update this privacy policy, we'll post the new version on our website and send you an email notification if the changes significantly affect how we handle your data.
We won't make major changes without giving you time to review them. Significant updates will include a 30-day notice period before they take effect. Minor clarifications or legal requirement updates might happen more quickly, but we'll always keep you informed.
You can always find the most current version of our privacy policy on our website. We include the last update date at the bottom of this page so you know when changes were made.
Questions About Your Privacy?
Contact our privacy team at support@ignitebrainwave.com
Call us at +886424701777
Or write to us at:
No. 700號, Section 5, Huanzhong Rd
Nantun District, Taichung City, Taiwan 408
This privacy policy was last updated on March 15, 2025 and is effective immediately for all users of the Ignitebrainwave platform.