Refund Policy
We're committed to transparency and fairness in all our refund procedures. This policy outlines your rights and our responsibilities regarding service refunds.
Refund Eligibility Criteria
Understanding when you qualify for a refund helps ensure smooth processing. We've designed our criteria to be fair while protecting the integrity of our workflow approval services.
- Service requests cancelled within 48 hours of initial purchase
- Technical issues preventing access to your workflow dashboard for more than 72 hours
- Duplicate payments or billing errors on our end
- Services not delivered within the agreed timeline without prior notification
- Fundamental service features not functioning as described in your agreement
Important Note
Refunds are not available once workflow approval processes have been initiated and custom configurations have been implemented for your business requirements.
Refund Request Process
Our streamlined process ensures your refund request gets proper attention. Here's exactly what happens when you contact us:
Submit Request
Contact our support team at support@ignitebrainwave.com with your request details and purchase information.
Review Period
We review your case within 2 business days, checking eligibility against our policy criteria.
Decision Notice
You receive our decision via email, including next steps if your refund is approved.
Processing
Approved refunds are processed back to your original payment method within specified timeframes.
Processing Timeframes
Refund processing times vary depending on your payment method. Here's what you can expect for each option:
Expected Processing Times
Bank processing times may extend these periods during holidays or weekends. We'll keep you updated throughout the process via email notifications.
Partial Refunds & Special Cases
Some situations qualify for partial refunds rather than full reimbursement. We handle each case individually to ensure fairness.
- Services partially completed but discontinued due to scope changes
- Workflow configurations delivered but requiring significant modifications
- Technical issues affecting only specific features of your service package
- Upgrade or downgrade requests processed after implementation begins
- Cancellations requested after the 48-hour window but before major milestones
Partial refund amounts are calculated based on services delivered, time invested, and custom work completed specifically for your business needs.
Non-Refundable Services
Certain services involve significant upfront work or third-party commitments that prevent refunds. We clearly communicate these limitations before purchase.
- Custom workflow development completed to your specifications
- Training sessions that have already been conducted
- Third-party software licenses purchased on your behalf
- Consultation services delivered in full
- Data migration or system integration work that's been completed
Service Alternatives
When refunds aren't possible, we often provide service credits, modifications, or alternative solutions to address your concerns and ensure you receive value from your investment.